Refund Policy
Last Updated: August 13, 2026
At Copeland’s BBQ, we want every customer to be satisfied with their order. If there is a problem with your food or order, please contact us as soon as possible so we can make it right.
Online Orders
Because our food is prepared fresh to order, online orders generally cannot be canceled or refunded once preparation has begun.
If your order is incorrect, missing items, damaged, or you are otherwise dissatisfied with the order, please contact Copeland’s BBQ within 24 hours of receiving your order. We may offer a replacement, store credit, or refund depending on the circumstances.
Catering & Large Orders
Catering and large orders may require advance preparation. Cancellation and refund eligibility may depend on how far in advance the cancellation is made and whether preparation has already begun.
Please contact us as soon as possible regarding any cancellation or change to a catering order.
Refund Processing
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your bank or payment provider.